Terms and conditions
Swiss law has no general right of withdrawal for online purchases, and its warranty for defects follows its own time limits. Adopting European terms imposes obligations the law does not require of you, and misses the ones it does.
Who it is forSwiss online shops, service providers and agencies, software vendors on subscription, businesses that also sell into the European Union.
Order
Terms tailored to your products, your markets and your payment methods, delivered in Word, PDF and ready-to-paste HTML.
Understand
Is there a right of withdrawal online?
No, Swiss law gives no general right of return for an internet purchase. The seven-day right of revocation covers doorstep and telephone selling, not online sales. Many merchants grant one as a commercial choice: it then becomes a contractual promise, and binds you as such.
Art. 40a et seq. CO
How long does the warranty for defects last?
Two years from delivery, five years for immovable works, and the buyer must give notice immediately on discovery. Between businesses the warranty may be reduced or excluded, save for fraud. Against a consumer, a period shorter than two years on a new item cannot be relied upon.
Art. 201, 210 CO
May I choose the jurisdiction and governing law?
Between businesses, yes, and it is one of the most useful clauses. Against a consumer, no: they may always sue at their domicile, and a contrary jurisdiction clause does not bind them. We draft both cases rather than one unenforceable clause.
Art. 32 and 114 PILA, art. 35 CPC
Must prices be displayed including VAT?
Yes, towards consumers: the price shown is the price payable, taxes and levies included, with no surcharge discovered at checkout. The Price Indication Ordinance requires it, and breach falls under unfair competition.
Art. 3 and 4 PIO, art. 3 UCA
Going further
FAQ
The customer must have been able to read them before ordering and have accepted them, in practice through an unticked checkbox with a direct link. An unusual and unfavourable clause buried in the text may be set aside even where the terms were accepted.
The version for EU customers is included: it adds the fourteen-day right of withdrawal and the required information. You get two coherent sets rather than a hybrid text satisfying neither.
Yes, renewal, termination, price changes and what happens to data at the end of the contract are specific to subscriptions. Tell us: the text changes, the price does not.
Yes, as clean HTML to paste into your page, alongside Word and PDF. If your site runs on a known platform, we indicate where to place them and how to link them into the checkout.
The terms refer to the privacy policy, a separate document required by the revised Data Protection Act. Website compliance covers it, together with the register of processing activities.
A question before ordering?
You sell goods, services or a subscription, in Switzerland only or also in Europe: say so here. Personal reply within two business days.
